Troubleshooting desktop notifications
First, make sure you have enabled
desktop notifications for PMs or for the
stream you are testing with.
Desktop notifications are triggered when a message arrives, and uKnowva Messenger is not
in focus or the message is offscreen. You must have uKnowva Messenger open in a browser
tab or in the uKnowva Messenger desktop app to receive desktop notifications.
Visual desktop notifications appear in the corner of your main monitor.
Audible desktop notifications make a sound.
The most common issue is that your browser or system settings are blocking
notifications from uKnowva Messenger.
Desktop app on macOS
-
Open your Mac System Preferences and select Notifications.
-
Select uKnowva Messenger from the list of apps.
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Configure the notification style that you would like uKnowva Messenger to use.
Desktop app on Windows
-
Click the Start button and select Settings. Select System,
and then Notifications & actions.
-
Select uKnowva Messenger from the list of apps.
-
Configure the notification style that you would like uKnowva Messenger to use.
Firefox
-
Open the Firefox Edit menu. Select Preferences.
-
On the left, select Privacy & Security. Scroll to the Permissions
section and select the Settings button next to Notifications.
-
Find the URL for your uKnowva Messenger organization, and adjust the Status
selector to Allow.
Chrome
-
Click on Secure to the left of the URL bar. It should be green and
have a lock icon next to it.
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Set Notifications and Sound to Allow.
Alternate instructions:
-
Open the Chrome Edit menu. Select Preferences.
-
On the top left, select the menu icon (). Select Advanced, and then Privacy & Security.
Click on Content settings (partway down the page), and select
Notifications.
-
If the uKnowva Messenger URL for your organization is listed under Blocked,
select the menu icon () to its right, and
click Remove.
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Next to Allow, click Add.
-
Paste the uKnowva Messenger URL for your organization into the site field, and click
Add.
