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Using uKnowva Messenger

Account basics

Sending messages

Reading messages

People

Streams & topics

Notifications

Tools & customization

Apps

uKnowva Messenger administration

Organization basics

Organization settings

Users & bots

Stream management

Back to uKnowva Messenger

Logging in

By default, uKnowva Messenger allows you to log with an email/password pair, a Google account, or a GitHub account.

Organization administrators can add other authentication methods, including SSO or LDAP integration, or disable any of the methods above.

To log in, go to your organization's uKnowva Messenger URL and follow the on-screen instructions.

You can log in with any method, regardless of how you signed up. E.g. if you originally signed up using your Google account, you can later log in using GitHub, as long as your Google account and GitHub account use the same email address.

Troubleshooting

I don't know my uKnowva Messenger URL

Some ideas:

  • If you know your organization is hosted on zulipchat.com, go to find my account and enter the email address that you signed up with.

  • Try guessing the URL. uKnowva Messenger URLs often look like <name>.zulipchat.com, zulip.<name>.com, or chat.<name>.com (replace <name> with the name of your organization).

  • Ask your organization administrators for your uKnowva Messenger URL.

I signed up with Google/GitHub auth and never set a password

If you signed up using passwordless authentication and want to start logging in via email/password, you can reset your password.

I forgot my password

You can reset your password. This requires access to the email address you currently have on file. We recommend keeping your email address up to date.