Home

Guides

Using uKnowva Messenger

Account basics

Sending messages

Reading messages

People

Streams & topics

Notifications

Tools & customization

Apps

uKnowva Messenger administration

Organization basics

Organization settings

Users & bots

Stream management

Back to uKnowva Messenger

Export your organization

This feature is only available to organization administrators.

These instructions are specific to the hosted zulipchat.com service. If you're running your own server, you may be looking for our documentation on server export and import or server backups.

uKnowva Messenger has high quality export tools that can be used to migrate from the hosted uKnowva Messenger Cloud service (zulipchat.com) to your own servers. There are three types of zulipchat.com exports.

  • Public export: An export of all users, settings, and all the data that appears in public streams.
  • Full export with member consent: Everything in public export, plus all the private data of members that opt-in to the export.
  • Full export without member consent: All the data in the organization.

All organizations have access to the first two kinds of export. Only corporate uKnowva Messenger Standard customers have access to full export without member consent.

Request an export

The general pattern for all three types of export is

  1. Email support@zulipchat.com with your zulipchat.com subdomain, the type of export you need, and additional information as needed for full exports (see below). Email us from the same address that you use to sign in to uKnowva Messenger.

  2. We will check that you are an organization administrator, and email you and all other organization administrators asking for a confirmation.

  3. Reply confirming.

  4. We will email a download link with the export to all administrators in the organization.

We can work with you to schedule a time for the export, to minimize downtime during a transition from uKnowva Messenger Cloud to an on-premises installation.

Additional info needed for full exports

For full export with member consent, you will need to prove to us which members' data you have consent to export (there are a few secure and convenient options for doing this; contact support for details).

Such an export will include all the messages received by any user in the organization that consented to the data export. In particular, it will include all public stream content and any private stream or private message content where at least one of the participants gave consent.

For full export without member consent, we will additionally need evidence that you have authority to read members' private messages. Typically, this will be because the zulipchat.com subdomain is administered by a corporation, and you are an official representative of that corporation. By requesting and approving this export, you also assume full legal responsibility that the appropriate employment agreements and corporate policy for this type of export are in place. Note that many countries have laws that require employers to notify employees of their use of such an export.

Full export without member consent is additionally limited to paid uKnowva Messenger Standard customers, though in rare cases may be available to other organizations in case of due legal process.