uKnowva Messenger User Documentation

uKnowva Messenger is a group chat app. Its most distinctive characteristic is that conversation within an organization is divided into “streams” and further subdivided into “topics”, so that much finer-grained conversations are possible than with IRC or other chat tools.

Most people use uKnowva Messenger on the Web. There are also mobile apps for Android/iOS, and desktop apps for Mac/Linux/Windows, which can be downloaded here.

One uKnowva Messenger account, associated with a particular company, project, or team, is known as an organization.

Guides

• Getting started with uKnowva Messenger
• Setting up your organization
• Streams and topics
• Moderating open organizations

Using uKnowva Messenger

Account basics

• Change your name
• Change your email address
• Edit your profile
• Change your password
• Review your settings
• Set your avatar
• Change your language
• Use 24-hour time
• Joining an organization
• Logging in
• Logging out
• Keyboard shortcuts
• Deactivate your account

Sending messages

• Open the compose box
• Format messages using Markdown
• Preview messages before sending
• Message drafts
• Emoji and emoticons
• Start a video call
• Share and upload files
• Enable Enter to send
• Verify a message was sent
• Quote and reply
• Mention a user or group
• Edit or delete a message
• Message a stream by email

Reading messages

• Reading strategies
• View the Markdown source of a message
• View the exact time a message was sent
• View an image at full size
• See all images in a narrow
• Collapse a message
• Star a message
• Emoji reactions
• Marking messages as read
• Link to a message or conversation
• Advanced search
• View a message's edit history

People

• Check whether someone is on-line
• View someone's profile
• Private messages

Streams & topics

• About streams and topics
• Browse and subscribe to streams
• Create a stream
• Add someone to a stream
• Unsubscribe from a stream
• Organize the Streams sidebar
• Pin a stream
• Change the color of a stream
• Message a stream by email
• Start a new topic
• Edit the topic of a message
• Rename a topic

Notifications

• Stream notifications
• PMs, mentions, and alerts
• Mute or unmute a stream
• Mute or unmute a topic
• Alert words
• Disable new login emails
• Configure missed message emails
• Change notification sound
• Troubleshoot desktop notifications
• Test mobile notifications

Tools & customization

• Bots and integrations
• Add a bot or integration
• Night mode
• Enable emoticon translations
• Manage your uploaded files
• View emoji as text
• Change your timezone
• Display the buddy list on narrow screens
• View organization statistics
• Connect through a proxy
• Add a custom certificate

Apps

• Desktop installation guides
• uKnowva Messenger in a Terminal

uKnowva Messenger administration

Organization basics

• Review your organization's settings
• Create your organization profile
• Link to your uKnowva Messenger from the web
• Import from HipChat/Stride
• Import from Slack
• Import from Gitter
• Roles and permissions
• Set the default language for new users
• Export your organization
• Deactivate your organization
• GDPR Compliance

Organization settings

• Restrict stream creation
• Change who can add custom emoji
• Block image and link previews
• Restrict name and email changes
• Disable message edit history
• Manage editing of old messages
• Hide message content in emails
• Community topic edits
• Require topics in stream messages
• Add custom emoji
• Add custom profile fields
• Configure authentication methods
• Add a custom linkification filter

Users & bots

• Invite new users
• Allow anyone to join
• User groups
• Deactivate or reactivate a user
• Deactivate or reactivate a bot
• Restrict bot creation
• Change a user's role
• Change a user's name
• View all bots in your organization

Stream management

• Stream permissions
• Delete or archive a stream
• Delete a topic
• Set default streams for new users
• Rename a stream
• Change a stream's description
• Change the privacy of a stream
• Add or remove users from a stream
• Announcement-only streams