Getting your organization started with uKnowva Messenger
Use this as a checklist to get your organization off to a great start.
Organization settings
-
Add an organization icon and description to
customize your login/registration pages as well as how your
organization appears in the desktop and mobile apps.
-
Do a quick review
of all the organization settings available.
Create streams
Most messages in uKnowva Messenger are sent to streams. Streams are similar to chat
rooms, email lists, and IRC/Slack channels, in that they determine who
receives a message. A few important notes:
-
It's often better to start with fewer streams, and let the number of
streams grow organically. For small teams, you can start with the default
streams and iterate from there.
-
For very large organizations, we recommend using a consistent naming
scheme, like #marketing/<name>
or #mk/<name>
for all streams
pertaining to the marketing team, #help/<team name>
for
<team name>
's internal support stream, etc.
-
Add clear descriptions to your streams.
Some relevant help articles are
Understand topics
uKnowva Messenger’s topics are life-changing, but it can take a bit of time for everyone
to learn how to use them effectively. It helps a lot if there are at least a
few people who understand the conversation model at the beginning.
Topics are lightweight and do not need to be managed. Anyone writing to a
stream can and should start topics for new
conversations. "Old" topics naturally lose visibility over time, and do not
need to be deleted.
Set up integrations
uKnowva Messenger integrates directly with dozens of products, and hundreds more through
Zapier and IFTTT.
The integrations page has instructions for integrating with
each product.
Familiarize yourself with uKnowva Messenger’s featureset
As the administrator of your uKnowva Messenger organization, you'll be the initial
expert teaching other users how to use uKnowva Messenger.
Invite users and onboard your community
-
Delete any test messages
or topics you want to delete.
-
Configure
allowed authentication methods,
and invite users.
-
If you have an existing chat tool, make sure everyone knows that the
team is switching, and why. The team should commit to use uKnowva Messenger
exclusively for at least a week to make an effective trial;
stragglers will result in everyone having a bad experience.
-
If community topic edits are enabled,
encourage a few people to help rename topics for the first few days, while
everyone is still getting used to the new conversation model.
Bonus things to set up