Getting your organization started with uKnowva Messenger

Use this as a checklist to get your organization off to a great start.

Organization settings

• Add an organization icon and description to customize your login/registration pages as well as how your organization appears in the desktop and mobile apps.

• Do a quick review of all the organization settings available.

Create streams

Most messages in uKnowva Messenger are sent to streams. Streams are similar to chat rooms, email lists, and IRC/Slack channels, in that they determine who receives a message. A few important notes:

• It's often better to start with fewer streams, and let the number of streams grow organically. For small teams, you can start with the default streams and iterate from there.

• For very large organizations, we recommend using a consistent naming scheme, like #marketing/<name> or #mk/<name> for all streams pertaining to the marketing team, #help/<team name> for <team name>'s internal support stream, etc.

• Add clear descriptions to your streams.

Some relevant help articles are

• Create a stream

• Set the default streams for new members.

• Rename a stream

Understand topics

uKnowva Messenger’s topics are life-changing, but it can take a bit of time for everyone to learn how to use them effectively. It helps a lot if there are at least a few people who understand the conversation model at the beginning.

• Read our guide to streams and topics, and send it out to a few people who you think would be good stewards of the organization.

• If you're unsure at all, create an account on the uKnowva Messenger community server and see what topics look like there.

Topics are lightweight and do not need to be managed. Anyone writing to a stream can and should start topics for new conversations. "Old" topics naturally lose visibility over time, and do not need to be deleted.

Set up integrations

uKnowva Messenger integrates directly with dozens of products, and hundreds more through Zapier and IFTTT.

The integrations page has instructions for integrating with each product.

Familiarize yourself with uKnowva Messenger’s featureset

As the administrator of your uKnowva Messenger organization, you'll be the initial expert teaching other users how to use uKnowva Messenger.

• Review your settings, and skim the article names here on the left sidebar.

• Learn the basic keyboard shortcuts (n, r, c, and End).

• Bonus: learn Markdown message formatting.

• If anything is confusing or feels missing, tweet @zulip, ask on the uKnowva Messenger community server, or email support@zulipchat.com. We love hearing from new administrators!

Invite users and onboard your community

• Delete any test messages or topics you want to delete.

• Configure allowed authentication methods, and invite users.

• If you have an existing chat tool, make sure everyone knows that the team is switching, and why. The team should commit to use uKnowva Messenger exclusively for at least a week to make an effective trial; stragglers will result in everyone having a bad experience.

• If community topic edits are enabled, encourage a few people to help rename topics for the first few days, while everyone is still getting used to the new conversation model.

Bonus things to set up

• Add custom profile fields.
• Automatically linkify issue numbers.
• Write custom integrations for your team’s workflow.
• If your users primarily speak a language other than English, set a default language for your organization.
• Add custom emoji, at the very least for your organization's logo.
• Link to your uKnowva Messenger instance with a nice badge.
• Send feedback to the uKnowva Messenger development community! We love hearing about problems (however minor) and feature ideas that could make uKnowva Messenger even better.